#5 Customer Service....

This is going to be a rant and rave posting. A few days ago me and Lauren were getting ready to enjoy a nice night in. We decided to go to Blockbuster and rent a scary movie. So we headed over to the store that I feel I personally keep in business. As we grabbed our scary movie I was confused as to where the majority of the scary movies were being kept (I know the layout of Blockbuster very well). I asked the lady at the counter where they had been moved to. As if I was some sort of moron she went on to describe to me where they were. So I left in a not fantastic mood. It was okay though because we were both craving Taco Bell so off we went. We got our Taco Bell and headed home. Upon arriving home I realized that one of our items was missing. We went back and the lady in the window was the rudest person ever. She demanded the bag back....dug through the bag....and then proceded to get our item, put it in the bag, and shove that bag back in our face. Not one word of apology. Horrible customer service. Tomorrow I will explain what we did to handle this situation properly once we got home.